Msia8 Privacy Policy – User Personal Data Protection

1 Information We Collect

To provide you with the best possible service, msia8 collects several categories of personal information during the registration process and throughout your use of the platform. We only collect information that is strictly necessary and will never request information irrelevant to the services we offer.

Information you provide directly:

• Identity information: Full name, date of birth, identity card or passport number, gender, and nationality.
• Contact information: Email address, mobile phone number, and current residential address.
• Financial information: Bank account number, bank name, e-wallet details (Touch 'n Go, GrabPay, Boost), and in-platform transaction history.
• Verification documents: A copy of your identity card or passport submitted during the KYC (Know Your Customer) process.
• Account information: Username, encrypted password, and your preferred account settings.

Automatically collected information:

• IP address, web browser type, device operating system, and screen resolution.
• In-platform activity data including games played, time spent, and betting patterns.
• Access logs, transaction history, and communication records with our support team.
• Cookie data and similar tracking technologies to enhance user experience.

2 Purpose of Information Use

Every piece of information we collect is used for specific and legitimate purposes. msia8 does not use your data for any purpose other than those stated below:

3 Information Sharing and Disclosure

Msia8 does not sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent. However, under certain limited circumstances, we may need to share your information with the following parties:

• Payment service providers: Banks, e-wallet providers, and authorised payment processors to enable deposit and withdrawal transactions to be processed smoothly and securely.
• Technical service providers: Companies that support platform operations such as server hosting, cloud services, and cybersecurity providers — all bound by strict confidentiality agreements.
• Regulatory authorities: Where required by Malaysian law, court order, or official request from a law enforcement agency.
• Third-party game providers: Game content providers integrated with the msia8 platform may receive limited game data strictly necessary for game operation only.
• Audit and compliance: Independent audit firms that verify the fairness of games and our platform's operational compliance.

In all of the above sharing scenarios, msia8 ensures that the third parties involved comply with data protection standards equal to or higher than our own policy.

4 Data Security and Encryption

We take comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction, or accidental disclosure. The following are the key security measures we implement:

• 256-bit SSL/TLS encryption: All communications between your browser and msia8 servers are secured with the highest industry-grade encryption, ensuring no third party can intercept your data in transit.
• Encrypted password storage: Your password is never stored in plain text. We use robust hashing algorithms with salt layers to protect your login credentials.
• Two-factor authentication (2FA): The msia8 platform supports two-factor authentication for an added layer of security on your account.
• 24/7 monitoring: Our security systems are monitored around the clock to detect and respond to any suspicious activity or security threats.
• Internal access controls: Only msia8 staff with specific authorisation may access users' personal information, and such access is logged and audited regularly.
• Data segregation: Financial data is stored in a separate, more secured environment compared to general user profile data.

5 Cookie and Tracking Technology Usage

Msia8 uses cookies and similar tracking technologies to enhance platform functionality, personalize your experience, and understand how users interact with our website. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collects information about how you use the platform to help us improve site functionality and speed.
• Functional cookies: Remembers your preferences and settings such as language and time zone to deliver a more personalised experience.
• Analytics cookies: Helps us understand overall usage patterns for platform improvement purposes. Data collected is in aggregate form and does not personally identify you.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the msia8 platform.

6 Data Retention Period

Msia8 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. Our general data retention guidelines are as follows:

• Active account information: Retained for the duration your account is active and up to 7 years after account closure for legal compliance and audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC documents: Retained for the duration of active membership and 5 years after account closure.
• Support communication logs: Retained for 3 years from the date of last communication.
• Cookie and analytics data: Generally not exceeding 13 months from the date of collection.

Once the retention period expires, your data will be securely deleted or permanently anonymised using methods that ensure the data cannot be recovered or accessed again.

7 User Rights Regarding Personal Data

As a msia8 user, you have several protected rights regarding your personal data. We respect these rights and are committed to making it easy for you to exercise them:

To exercise any of the rights above, please contact the msia8 support team via the in-platform live chat. We will process your request within 30 business days from the date we receive your complete request.

8 Children's Privacy

The msia8 platform is exclusively for individuals aged 18 and above and is not intended for use by minors under the age of majority. We do not knowingly collect, process, or store personal information from individuals under the age of 18.

If we become aware that we have collected personal information from a minor without verified parental or guardian consent, we will take immediate steps to delete that information and close the account in question. If you believe your child has registered an account on our platform, please contact our support team immediately.

9 Changes to the Privacy Policy

Msia8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via:

• A prominent notice on the msia8 platform homepage.
• Email sent to the address registered in your account.
• A pop-up notice upon login after changes take effect.

By continuing to use the platform after changes are published, you are deemed to have agreed to the latest version of this Privacy Policy. The most recent update date will always be displayed at the top of this document. We encourage you to review this page periodically.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The msia8 data protection team will respond within a reasonable timeframe.

You can reach us via live chat available on the platform 24 hours a day, 7 days a week, or through the FAQ our FAQ section for common questions. We are committed to handling every privacy-related inquiry seriously and professionally. Our contact information is also available on the About Us.